FAQs

What is eDocHome Care?

With eDocHome Care, you and your parent can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*

Is eDocHome Care appropriate for every medical condition?

No. eDocHome Care is designed to handle non-emergency medical issues. You should not use eDocHome Care if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While eDocHome Care is not intended to replace your primary care doctor, it is a safe and valuable option for many common healthcare challenges and is a cost effective alternative to an urgent care or emergency room visit.

What are the most common conditions you treat?

Our doctors are trained to treat a wide range of common healthcare conditions such as:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea / vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems / UTI
  • Vaginitis
  • and more

How do I sign up for eDocHome Care or activate my eDocHome Care account?

You can easily sign up or activate your account by using one of the following methods:

When can I start using my eDocHome Care service?

You can start using eDocHome Care once you receive your member number. It typically takes about 1 to 2 business days to receive this information. Once you have an eDocHome Care member number, you can request a consultation by calling a toll-free number or going online to schedule an appointment.

When is eDocHome Care available?

eDocHome Care is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use eDocHome Care anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

Where is eDocHome Care available?

eDocHome Care is available throughout the United States (except Arkansas). Our network of U.S. Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.

How much does it cost to use eDocHome Care?

The monthly subscription is only $18.00.  There is never an additional cost to speak with a doctor.

Who are the eDocHome Care doctors?

All eDocHome Care doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.

Can a provider prescribe medication as part of an eDocHome Care visit?

Yes, if the eDocHome Care doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.

Is eDocHome Care safe and private?

Confidentiality is a respected part of eDocHome Care’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. eDocHome Care can share your information with your primary care physician or other physicians in accordance with applicable state and federal laws.

I have a question that isn’t listed here. Can you help me?

Don’t see your question? Don’t worry. Just call us at 888.397.1537.